Policies

At Colton House, we aim to make your stay with us hassle-free, so please take a few minutes to read through our policies. We look forward to seeing you soon!


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RESERVATIONS

Except where otherwise agreed, we take card details to secure the room.

CANCELLATIONS

If a guest has to cancel one or more night’s stay with us (and for clarity moving, advancing or delaying a stay is considered as a cancellation) it is our aim to minimise the cost to them. If the room is re-let or 48 hours notice is given then there is no charge and any money paid is refunded. If less than 48 hours notice is given and we are unable to re-let the room, then 100% of any booking falling within the 48 hours from when notice is given will be charged. No matter when a cancellation is made we will always use our best endeavours to re-let the room.

Guests are advised to seek travel insurance to avoid potential loss due to unavoidable cancellations.

AGE LIMITATION

Colton House is not suitable for children; bookings are not accepted for anyone under 12 years of age.

ROOM AVAILABILITY

Guests should aim to arrive after 4 pm. and leave before 10.00 am on the day of departure unless prior arrangements are made.

RECEPTION

As you can imagine we may take a while to answer the door, coming down three flights of stairs can take slightly longer than in the average  house. In addition as we are a small business we may well be doing other job such as cleaning, gardening etc. However, just ring the bell on the desk and one of us will soon be with you.

SMOKING

We are a non smoking establishment, smoking inside is against the law, this includes leaning out of the window whilst smoking. We would have to report a breach to the authorities. We would also charge 100% of the room rate for cleaning the room and may well ask you to leave there and then with out the possibility of a refund. Please note that we do not allow vapour devices anywhere in the building. Smokers, please us the back door and the cigarette bin that is behind the water butt on the patio. 

LOST PROPERTY

Returning items left in rooms can keep us very busy. We will happily do this free of charge for guests who have booked directly with us. But otherwise we ask for postage and packing costs of £5.00 or more in other instances, which we hope would appear to be fair.

ROOM DAMAGE

Whilst we know accidents happen, should any damage be caused that may require replacement, repair or servicing following your stay, the cost may be charged to you. 

TIPPING

Our team certainly do not expect gratuities. We are proud to say that we pay all employees level with or higher than the national minimum wage. However if you feel you would like to reward exceptional service direct it would be much appreciated and will be shared amongst the team. We all sincerely hope that you enjoy your stay with us and choose to return again.

ENVIRONMENTAL AND SOCIAL RESPONSIBILITY POLICY

At Colton House we are committed to working in a sustainable way. In order to achieve this, we:

  • comply with the requirements of environmental legislation and approved codes of practice
  • continuously seek to improve our environmental and social performance
  • reduce pollution, emissions and waste
  • reduce the use of energy, water and other resources
  • raise awareness, encourage participation and train employees in sustainable business practices
  • expect similar environmental standards from all suppliers and contractors
  • minimise our risks associated with social and environmental issues
  • joined the Green Tourism Business Scheme as an indicator of our sustainable practices
  • joined the Staffordshire Environmental Quality Mark as an indicator of our environmental practices.
  • We live in a Grade II* listed building, but we see this as a challenge rather than an impediment to being green.

SUSTAINABILITY POLICY

At Colton House, sustainable, responsible behaviour is a priority. We are committed to pursuing a balanced approach of environmental, financial and social responsibility. By finding innovative ways to do more with less, we aim to drive sustainability efforts and build resilience into our business in order to have a positive impact in the communities.

 

Through collaboration with our staff, villagers, school, church, suppliers, and guests, we actively work to reduce the environmental impact of and risk to our business by focusing on critical areas including carbon emissions, energy, food and beverage, indoor environmental quality, supply chain, waste and water. Additionally, we are committed to integrating leading environmental practices and sustainability principles aimed at:

 

  • Conserving natural resources
  • Protecting ecosystem biodiversity
  • Driving sustainable development
  • Minimizing waste and pollution
  • Establishing and reporting on key environmental performance indicators
  • Raising environmental awareness among our staff, guests and the community

We acknowledge that achieving our goals and objectives will require changes to be made over time. However we strongly believe that our sustainability efforts serve the interests of both current and future generations and constitute the foundation for long-lasting success.

 

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For more information on Colton House’s Environmental and Sustainability programs, please contact Ron or Gay at mail@coltonhouse.com.

Please call us on 01889 578 580 to discuss your requirements,
or email us at mail@coltonhouse.com

To find out more about booking our conference rooms, call Colton House today on
01889 578 580 or email us at mail@coltonhouse.com

"The best guest accomodation in England awarded by VisitEngland"