Policies

At Colton House, we aim to make your stay with us completely hassle-free, so please take a few minutes to read through our policies. We look forward to seeing you soon!


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RESERVATIONS

Except where otherwise agreed, we take card details to secure the room.

CANCELLATIONS

If a guest has to cancel one or more night’s stay with us (and for clarity moving, advancing or delaying a stay is considered as a cancellation) it is our aim to minimise the cost to them. If the room is re-let or 48 hours notice is given then there is no charge and any money paid is refunded. If less than 48 hours notice is given and we are unable to re-let the room, then 100% of any booking falling within the 48 hours from when notice is given will be charged. No matter when a cancellation is made we will always use our best endeavours to re-let the room.

Guests are advised to seek travel insurance to avoid potential loss due to unavoidable cancellations.

AGE LIMITATION

Colton House is not suitable for children; bookings are not accepted for anyone under 12 years of age.

ROOM AVAILABILITY

Guests should aim to arrive after 4 pm. and leave before 10.00am on the day of departure unless prior arrangements are made.

SMOKING

We are a non smoking establishment, by law smoking is only allowed outside. Guests found to have smoked in the house will be asked to leave immediately with no possibility of a refund, and will be liable for an additional 100% room charge.

ROOM DAMAGE

Whilst we know accidents happen, should any damage be caused that may require replacement, repair or servicing following your stay, the cost may be charged to you. 

ENVIRONMENTAL AND SOCIAL RESPONSIBILITY POLICY

At Colton House we are committed to working in a sustainable way. In order to achieve this, we:

  • comply with the requirements of environmental legislation and approved codes of practice
  • continuously seek to improve our environmental and social performance
  • reduce pollution, emissions and waste
  • reduce the use of energy, water and other resources
  • raise awareness, encourage participation and train employees in sustainable business practices
  • expect similar environmental standards from all suppliers and contractors
  • minimise our risks associated with social and environmental issues
  • joined the Green Tourism Business Scheme as an indicator of our sustainable practices
  • joined the Staffordshire Environmental Quality Mark as an indicator of our environmental practices.
  • We live in a GradeII* listed building, but we see this as a challenge rather than an impediment to being green.

SUSTAINABILITY POLICY

At Colton House, sustainable, responsible behaviour is a priority. We are committed to pursuing a balanced approach of environmental, financial and social responsibility. By finding innovative ways to do more with less, we aim to drive sustainability efforts and build resilience into our business in order to have a positive impact in the communities.

 

Through collaboration with our staff, villagers, school, church, suppliers, and guests, we actively work to reduce the environmental impact of and risk to our business by focusing on critical areas including carbon emissions, energy, food and beverage, indoor environmental quality, supply chain, waste and water. Additionally, we are committed to integrating leading environmental practices and sustainability principles aimed at:

 

  • Conserving natural resources
  • Protecting ecosystem biodiversity
  • Driving sustainable development
  • Minimizing waste and pollution
  • Establishing and reporting on key environmental performance indicators
  • Raising environmental awareness among our staff, guests and the community

We acknowledge that achieving our goals and objectives will require changes to be made over time. However we strongly believe that our sustainability efforts serve the interests of both current and future generations and constitute the foundation for long-lasting success.

 

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For more information on Colton House’s Environmental and Sustainability programs, please contact Ron or Gay at mail@coltonhouse.com.

Please call us on 01889 578 580 to discuss your requirements,
or email us at mail@coltonhouse.com

To find out more about booking our conference rooms, call Colton House today on
01889 578 580 or email us at mail@coltonhouse.com

"The best guest accomodation in England awarded by VisitEngland"