In May 2017 HotelsCombined, the Australian-based hotel search company, has started an extensive survey covering different types of accommodations within the United Kingdom. This survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence.
The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria.
In order to be considered, properties must meet the following criteria:
• At the time of judging, a winner is rated 9.0/10 or over with a minimum of 50 customer reviews certified by HotelsCombined.
• We couldn’t detect any major customer service problems, nor recurring or unresolved issues.
Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.
Colton House boasts a high satisfaction rating among guests and travel industry experts, receiving 524 reviews for an impressive rating of 9.6 out of 10. Which puts it in the top 5% for customer satisfaction in the UK.
Ron Lawrence the owner of Colton House said “We work hard to give our guests a great experience that makes them want to come back again and again.
“We are thrilled to be working with the best in the United Kingdom and Colton House is certainly among them” said Paulina Krolikowska, market manager of HotelsCombined UK “What is different about the Recognition of Excellence is the way information is gathered and analysed: it all depends on the guest and his or her experience with that particular accommodation.”
“With HotelsCombined 30 million people are finding the best deal available on-line every month. With this award, we’d like to make it even easier for every traveller to identify the best hotel for customer service and therefore the best value for their money”.
For more details, visit: https://www.hotelscombined.co.uk/